Troubleshoot connection of Instagram business account

Find the most common reason for why the business connection does not work and how to fix it

Written by Totte

Updated 7 months ago

If it is your first time trying to connect your Instagram business account,
please follow this guide.

If these suggestions don't solve your connection, please reach out in the chat or by email and we will assist you further

Your Instagram account is not a business account

To be able to use the Connect Instagram business account your account needs to be an Instagram business account and not a personal Instagram account.
To change to a business account, please read this guide from Instagram

Your Instagram account is not connected to a Facebook business page

To connect your Instagram business account with a Facebook business page, please follow this tutorial

The facebook account you try to log does not have admin rights for the Facebook business page.

To add an admin, ask an existing admin or page owner to follow this tutorial from facebook

The Facebook account is a Facebook business for your page

You can only connect with personal Facebook accounts, if your account is a Facebook business Manager you need to change Facebook account to one with an admin role.

If these suggestions don't solve your connection, please reach out in the chat or by email and we will assist you further.

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